Policies

Disclaimer

Any content on social media is for educational and marketing purposes only. Posts are not a replacement for individual therapy or medical advice. While this information is created by a therapist, therapy is not practiced via social media marketing.

Use of this website, or associated social media platforms, does not create a therapist–client relationship unless explicitly agreed upon through a formal intake process.

Always seek the advice and support of your GP, mental health team, or other qualified professional if you have any questions or concerns about your mental health and wellbeing, or that of someone else.

If you are in crisis or need urgent help, contact emergency services or your local mental health helpline.

Confidentiality Agreement

Everything we discuss in sessions will be confidential unless we have reason to believe that you or another person is at risk. In most cases, we will discuss this together, and decide what to do next and who to contact. However in some circumstances we may need to make other people aware before discussing with you first, to ensure the safety of yourself and/or others.

Any session notes made by the therapist will be safely stored in a locked cabinet.

Cancellation Policy

If needed, you can cancel your appointment by email, using info@harbourwellbeing.com

Cancellation with 48 hours or more notice = No Further Charge

Cancellation between 24-48 hours notice = 50% Session Fee Charge

Cancellation with less than 24 hours notice = Full Fee Charge

Please Note - The deposit paid on booking your appointment will not be refunded.

Payments

Payments to be made via bank transfer, or cash is also accepted if having face to face appointments.

A £20 non-refundable deposit must be paid to secure your appointment. The remaining session balance must be paid immediately after your appointment.

I completely understand that life can get in the way at times, and so I will send one payment reminder.

Failure to pay the remaining balance will result in your referral being closed, and no further appointments offered without appropriate consideration.

Terms & Conditions

Last updated: September 2025

Welcome to Harbour Wellbeing. These Terms & Conditions govern your use of www.harbourwellbeing.com. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, kindly please do not use our Website.

1. Nature of Services

The information provided on this Website is for general information and educational purposes only.

Unless otherwise stated:

Viewing this Website does not create a therapist–client relationship.
A formal therapeutic relationship is only established after an initial consultation and subsequent bookings.

If you are experiencing a crisis or emergency, do not seek support through use of this Website — instead contact emergency services or your local mental health helpline immediately. Appropriate contact numbers can be found under the ‘Crisis’ tab on the website if needed.

2. Eligibility

You can be of any age to use this Website, however those under the age of 18, will require parental/legal guardian consent to book an appointment, where applicable.

3. Intellectual Property

All content on this Website, including text, images, videos, and downloadable materials, is the property of Harbour Wellbeing unless stated otherwise.

You may not copy, reproduce, or redistribute any content without written permission.

4. User Responsibilities

You agree not to:

Use the Website for unlawful or harmful purposes.
Submit false or misleading information.
Attempt to disrupt or gain unauthorised access to the Website.

5. Limitation of Liability

While we aim to provide accurate and supportive content:

We make no guarantees regarding the results of using this Website or our services.

To the fullest extent permitted by law, we are not liable for any loss, damage, or consequences arising from your use of this Website or reliance on its content.

6. Privacy & Data Protection

Your privacy is important to us. Please request to see our Privacy Policy for information on how we collect and process personal data in line with GDPR.

7. External Links

This Website may contain links to third-party websites. We do not endorse and are not responsible for their content or practices.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of the Website constitutes acceptance of the revised Terms.

9. Contact Information

For questions or concerns about these Terms, please contact:

Leanne Grossett
Harbour Wellbeing
Email: info@harbourwellbeing.com